Frequently asked questions

Payment


I accept payment via PayPal and credit cards.




Shipping


Shipping is handled by the Austrian Post AG. All orders will be processed within two days, excluding weekends. Expected delivery is 2-5 working days within Austria. Customers within the EU can expect their orders within 5-10 days. International Standard Shipping can take up to 14 days.
Standard shipping within Austria costs 6€ per order. Other shipping costs apply to different EU countries and the USA. Note: We will not be liable for any custom or import charges.




Exchanges


You can exchange every Sandersen Jewelry piece up to 14 days after receiving your order. Exchanges only apply to unworn and undamaged jewelry.




Returns


You can return every Sandersen piece up to 14 days after receiving your order. Returns only apply to unworn and undamaged jewelry. Please know that refunds can take up to 10 days.




Personal Data


All personal data is treated absolutely confidential. We only use it to process your order. If you signed up to receive our newsletter, your email will also only be used to provide information about Sandersen Jewelry, our news, discounts, surprises, gifts and invitations to events. You can unsubscribe at any time!




Repair/Replacements


It is rare, but accidents happen! Please email us at office@sandersen.com with your name, order number, and photos/details in order to replace an item.This will allow us to assist with the next steps and notify you of any fees prior to sending your item in. Yes, I do also provide a repair service. Please send me your Information per mail. In some cases the cost is only a small fee of 10€. Any repairs outside the 90 day window will be reviewed case by case. Please email us with a photo of the damage and we will determine if the item is eligible for a repair or a replacemant. Note: We will not bear shipping costs.