Frequently asked questions

Why order Sandersen Jewelry?


Firstly - because it is gorgeous! Every single Sandersen piece is handcrafted and high quality. The 18 Karat gold, rose-gold and rhodium plating is done using an innovative technique called galvanisation. This process guaranties exceptional metal protection. All materials used are completely nickel free and all crystals are certified Swarovski® crystals. We also put a lot of effort into every single detail. From packaging to branding to production. We really want to provide an excellent service and amazing product. The goal is to build a brand and business with the best outcome & message possible. We love our customers and want our customers to love Sandersen back - Happiness is key.
We are a fresh company, a start up! Therefore still a small business. Supporting us can be way more refreshing than spending your money on company giants. All chain and jewelry elements are made in Germany or Austria and all Swarovski® crystals are directly purchased from Wattens in Tirol, Austria. We assemble and design every single piece in Vienna, Austria.




How to order online?


Shopping from home or on the phone - how wonderful is the modern world? Shopping at Sandersen Jewelry is very simple! My shop is divided into jewelry categories – for example 'handchains' or 'necklaces'. You'll find more product information and pricing in the details section. By clicking on the 'Add to cart' button, your shopping cart will be filled. Proceed to 'Checkout' and get your new Sandersen Jewelry! Fill in your personal details and pay by credit card or paypal. After completing check out, you will receive a confirmation email with your invoice number & your order will be shipped. If you a lucky one and happen to have a giftcard code, please enter it at the end of the form.
Feel free to send me an email to office@sandersen.com if you have any questions.




Payment


I accept payment via PayPal and credit cards.




How do I stay up to date?


Join my Newsletter for exclusive discounts, the latest news and be the first to see new arrivals. For even more insights, trend-spotting and outfit inspiration you should definitely check out my blog. I try to post interesting stuff as much as I can. Also follow me on Instagram, Facebook & Pinterest. I love some good social-media fun! And if you want to be featured, send us your pictures with your Sandersen chain - I would love to see your style!




Shipping


Shipping is handled by the Austrian Post AG. All orders will be processed within two days, excluding weekends. Expected delivery is 2-5 working days within Austria. Customers within the EU can expect their orders within 5-10 days. International Standard Shipping can take up to 14 days.
Standard shipping within Austria costs 6€ per order. Other shipping costs apply to different EU countries and the USA. Note: We will not be liable for any custom or import charges.




Exchanges


You can exchange every Sandersen Jewelry piece up to 14 days after receiving your order. Exchanges only apply to unworn and undamaged jewelry.




Returns


You can return every Sandersen piece up to 14 days after receiving your order. Returns only apply to unworn and undamaged jewelry. Please know that refunds can take up to 10 days.




Personal Data


All personal data is treated absolutely confidential. We only use it to process your order. If you signed up to receive our newsletter, your email will also only be used to provide information about Sandersen Jewelry, our news, discounts, surprises, gifts and invitations to events. You can unsubscribe at any time!




Repair/Replacements


It is rare, but accidents happen! Please email us at office@sandersen.com with your name, order number, and photos/details in order to replace an item.This will allow us to assist with the next steps and notify you of any fees prior to sending your item in. Yes, I do also provide a repair service. Please send me your Information per mail. In some cases the cost is only a small fee of 10€. Any repairs outside the 90 day window will be reviewed case by case. Please email us with a photo of the damage and we will determine if the item is eligible for a repair or a replacemant. Note: We will not bear shipping costs.