0 items / 0.00

FAQs

Why buy a Sandersen Chain? 

Firstly - because it is gorgeous! Every single Sandersen piece is handcrafted and from very good quality. The chain itself is allergy and nickel free. Sun, lotion nor water won't do it any harm. Our stones are certifiad Swarovski® stones. Sandersen garanties highest quality standards.

We also put a lot of effort into every sinlge detail. From packaging to branding to production. We want to provide excellent service and amazing products. Our goal is to build a brand and business with the best outcome & message possible. We love our customers and want our cutomers to love us back:) Happiness is key.

We are a fresh company, a start up! Therefore still a small business. Supporting us can be way more refreshing than spending your money on company giants. Alongside our business we support charities like the Albert Schweitzer Stiftung and Gut Aiderbichl. Every chain sold is doing something good. And of course the enviroment is very important to Sandersen as well. Our packaging is recycled, all chains are made in Germany and all Swarovski® stones are manufactured on their fairtrade production site in Thailand. 

How do I stay up to date? 

Join our Newsletter for exclusive discounts, the latest news and be the first to see new arrivals. For even more insights, trendspotting and outfit inspiration, follow us on FacebookInstagram & Pinterest. We love some good social-media fun.  

If you want to be featured, send us your pictures with your Sandersen chain. We'd love to see your style! 

Personal Data

All personal data is treated absolutely confidential. We only use it to process your order. If you sign up to our awesome newsletter, your email will also only be used to provide information about Sandersen, news, Discounts, Surprises, Gifts and Invitations to Events. You can unsuscribe at any time. 

How do I order online?

Shopping from home - how wonderful is the modern world? Shopping with Sandersen is very simple! Our shop is divided into two categories 'handchains' and 'chains'. You'll find more product information and pricing in the details section. By clicking on the 'Add to cart' button, your shopping cart will be filled. Proceed to 'Checkout' and get your new Sandersen chain! Fill in your personal details and pay by credit card or paypal. After completing check out, you will recieve a confirmation email with your invoice number & your order will be shipped. If you are one of the lucky ones and happen to have a giftcard code, please enter it at the end of the form. 

Feel free to drop us a line at office@sandersen.com if you have any questions. 

Payment 

We accept payment via PayPal and credit cards. If you want to pay via bank transfer, just send us an email to office@sandersen.com– we're more than happy to help! Note: Our transfer information is at the bottom of this page. 

Shipping

Shipping is handled by the Austrian Post AG. All orders will be processed within two days, excluding weekends. Expected delivery is 2-5 working days within Austria. Customers within the EU can expect their orders within 5-10 days. International Standard Shipping can take up to 14 days. 

Standard shipping within Austria costs 2€ per piece - 5€ if you order more than one piece. Other shipping costs apply to other EU countries and the USA. Free Delivery with orders over 70€. Note: We will not be liable for any custom or import charges.

Exchanges

You can exchange every piece up to 14 days after reciving your order. Exchanges only apply to unworn and undamaged jewellery. If you want  recive a different chain (color, design) you will have to place a new order after sending it back. Please know that refunds can take up to 10 days. In addition to our services, we also offer a repair service. In the unlikely event that your piece breaks, you can return it any time for only 5€ (including shipping back to you if you live in Austria). 

Returns

You can return every piece up to 14 days after reciving your order. Returns only apply to unworn and undamaged jewellery. Please know that refunds can take up to 10 days. 

Impressum

Sandersen

Florian-Berndlgasse 40 

1220 Vienna - Austria 

E-mail: office@sandersen.com

IBAN - AT75 1200 0516 4799 4937

BIC - BKAUATWW

Bank Austria